Refund policy

Updated On: September 1, 2026

 

At Net Orbit, we want you to shop with confidence. We understand that a product may sometimes not meet your expectations, so we have established this Return & Refund Policy to keep the return process clear and straightforward.

This policy applies to purchases made through the Net Orbit website. Please review the requirements below before submitting a return request.

1. Return Period

You may request a return within 30 calendar days from the date your order is confirmed as delivered by the shipping carrier.

Return requests submitted after the 30-day period may not be accepted.

All returns must be approved by the Net Orbit customer support team before the product is shipped back. Please do not send an item without first receiving return authorization and return instructions.

2. Conditions for an Eligible Return

To qualify for a return, products must meet the following requirements:

• The product must be unused and in its original condition.
• The product must be returned in the condition in which it was received.
• Original packaging, labels, accessories, and any other components included with the order should be returned with the product.
• The item must not show signs of use, damage, alteration, or misuse.
• The item must not have been repaired, modified, or customized after delivery.
• The return request must be submitted within the applicable 30-day return period.
• A valid order number or other proof of purchase must be provided.

Returns that do not satisfy these requirements may be refused or may not qualify for a refund.

3. Items That Are Not Eligible for Return

Net Orbit may decline a return in circumstances including, but not limited to:

• Products that have been used or show visible signs of use.
• Products that have been altered, repaired, or modified.
• Products returned without original packaging, labels, accessories, or included components where applicable.
• Products damaged through improper handling, misuse, negligence, or accidental damage after delivery.
• Customized or personalized products, where applicable.
• Items returned after the applicable return period.
• Products sent back without prior return authorization.
• Items that are not in substantially the same condition in which they were received.

4. Requesting a Return

Before sending a product back, please contact our support team at:

support@netorbit.shop

Your return request should include:

• Your full name
• Order number
• Name of the product you wish to return
• Reason for the return
• Clear photographs, if the item is damaged, defective, or different from what you ordered

Our team will review your request and, if approved, provide the applicable return instructions.

Please do not ship a return to our business address unless our customer support team specifically instructs you to do so.

5. Return Shipping

Once your return has been approved, Net Orbit will provide information regarding the applicable return shipping procedure.

Depending on the reason for the return, Net Orbit may provide a prepaid return shipping label. Where a prepaid label is provided, you should securely package the product, attach the label, and follow the return instructions provided by our team.

For returns where the customer is responsible for shipping, we recommend using a reputable courier service that provides shipment tracking.

6. Customer Responsibility During Returns

Customers are responsible for packaging returned products securely and appropriately.

Products should be adequately protected against damage during transportation. If you arrange and pay for your own return shipment, Net Orbit cannot be held responsible for packages that are lost, delayed, or damaged while being transported to us.

For this reason, keeping your shipping receipt and tracking information is strongly recommended.

7. Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return.

Change of Mind or Incorrect Selection

If you change your mind, select the wrong product, or decide that you no longer want the product, the cost of returning the item will generally be the customer's responsibility.

The product must still satisfy all return conditions outlined in this policy.

Damaged or Defective Product

If your order arrives damaged or a product has a manufacturing defect, please notify us within 48 hours of delivery.

After reviewing and approving the claim, Net Orbit may provide a prepaid return label and instructions for returning the affected product.

Incorrect Item Received

If we send you a different product or other item from the one included in your order due to an error on our part, please contact us within 48 hours of delivery.

After verification, Net Orbit will provide appropriate return instructions and, where applicable, cover the return shipping cost.

8. Exchanges

At this time, Net Orbit does not offer direct product exchanges.

If you would prefer a different product, you may return the eligible item according to this policy and place a new order for the desired product.

Any refund for the original order will be handled according to the refund terms described below.

9. No Restocking Fees

Net Orbit does not charge restocking, processing, or administrative fees for approved returns.

Where a customer is responsible for return shipping costs, only the applicable return shipping expense will be the customer's responsibility.

10. Refund Review & Approval

Once your returned product reaches us, it will be inspected by our team.

This inspection allows us to determine whether the product meets the conditions specified in this Return & Refund Policy.

After the inspection is completed, we will notify you by email whether the return has been accepted and whether the refund has been approved.

If the return is approved, the refund will generally be issued to the original payment method used for the purchase, where technically possible.

11. Refund Processing Time

Approved refunds are generally initiated within 10 business days after the returned item has been received and successfully inspected.

Once Net Orbit issues the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Net Orbit does not control the processing time imposed by financial institutions or payment providers.

12. Refunds That Have Not Arrived

If you have received confirmation that your refund was processed but the funds have not yet appeared, please consider the following:

1. Review your original payment account or bank statement.
2. Contact your card issuer or payment provider to determine whether the refund is still being processed.
3. Contact your bank or financial institution for additional information.

If you have completed these steps and the refund is still unavailable, please contact us at support@netorbit.shop so our team can assist you further.

13. Contact Us

If you have questions about a return, refund, damaged product, defective product, incorrect order, or any other matter covered by this policy, our customer support team will be happy to assist.

Business Name: Net Orbit
Business Email: support@netorbit.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT−5)
Business Address: 398 Dabney St, Tallulah, LA 71282, USA

At Net Orbit, we aim to make the return and refund process as clear, fair, and straightforward as possible while providing the level of service our customers expect from our store.