Here you'll find answers to some of the questions we hear most often about our networking equipment, orders, shipping, payments, returns, and customer support.
If you don't see your question answered below, our support team is always happy to assist.
Orders
Q: How do I place an order with Net Orbit?
A: Browse our networking equipment collection, select the product you'd like to purchase, choose any available options where applicable, and add the item to your shopping cart. Once you're ready, proceed to checkout and follow the instructions to complete your order.
Q: Can I change or cancel my order after placing it?
A: If you need to make a change or cancel your order, please contact us as soon as possible at support@netorbit.shop. We can only make changes or cancel an order if it has not yet been processed or handed over for shipment.
Q: How can I check the status of my order?
A: You can use our Track Your Order feature to check your order status. If you have any difficulty locating your order information, our support team can also assist you.
Q: What information do I need when contacting you about my order?
A: Providing your order number and the email address used when placing the order will help us locate your purchase and respond more efficiently.
Shipping & Delivery
Q: Where does Net Orbit ship?
A: Net Orbit currently ships within the United States. Shipping availability may depend on the destination address and the shipping services available for that location.
Q: How long will my order take to arrive?
A: Our estimated overall delivery timeframe is generally 6–10 business days, including order processing, handling, and carrier transit time. Delivery times may vary depending on your location, carrier operations, seasonal demand, and other circumstances.
For complete information, please review our Shipping Policy.
Q: Will I receive tracking information?
A: Yes. Once your order has been dispatched, we will send a shipping confirmation containing tracking information when tracking is available. Please allow approximately 24–48 hours for tracking details to become active after dispatch.
Q: What should I do if my package is taking longer than expected?
A: If your order has gone beyond the estimated delivery timeframe, please contact us at support@netorbit.shop with your order number. We'll review the available shipping information and help you determine the next steps.
Q: What if my tracking says "Delivered" but I haven't received my package?
A: First, check around your property, with household members, neighbors, or building management. You may also contact the shipping carrier for additional delivery information. If you're still unable to locate the package, contact Net Orbit and we'll help where possible.
Products & Specifications
Q: What types of networking equipment does Net Orbit offer?
A: Net Orbit offers a selection of routers, bridges, modems, and networking equipment, featuring different products and options for various networking requirements.
Q: How do I choose the right product?
A: We recommend reviewing the product information and specifications provided on the relevant product page before placing your order. If you are unsure about the available options, you can contact our support team and we'll be happy to help based on the information available for that product.
Q: Are the product images and descriptions accurate?
A: We make every reasonable effort to ensure that product descriptions, specifications, photographs, and product information are presented accurately. However, slight variations in appearance may occur due to individual screen settings, lighting, or product updates.
Q: Will the product look exactly like the pictures?
A: We aim to represent our products as accurately as possible. Minor differences in appearance may occur depending on your device's display settings, lighting, and viewing conditions.
Returns & Refunds
Q: What is Net Orbit's return policy?
A: Eligible products may generally be returned within 30 calendar days of delivery, provided the product meets the requirements outlined in our Return & Refund Policy.
Items must be unused, unworn, in their original condition, and accompanied by applicable original tags, packaging, and included components.
Q: Can I return a product that I've already used?
A: Generally, no. Returned products must be unused and should not show signs of use, damage, alteration, or misuse.
Q: What if my order arrives damaged or I receive the wrong item?
A: Please contact us within 48 hours of delivery and provide your order number along with clear photographs showing the issue. Once reviewed and approved, we'll provide the appropriate return instructions and resolution.
Q: How do I start a return?
A: Please contact support@netorbit.shop before sending anything back. Include your order number, the reason for your return, and photographs where relevant. Our team will review your request and provide return instructions if it qualifies.
Q: Do you offer exchanges?
A: Net Orbit does not currently offer direct exchanges. If you'd like a different product, you may return the eligible item according to our Return & Refund Policy and place a new order for the product you prefer.
Q: How long does a refund take?
A: Once your returned item has been received and inspected, an approved refund is generally initiated within 10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
Payments
Q: What payment methods does Net Orbit accept?
A: Available payment methods are displayed during checkout. The payment options available to you may vary depending on your order, location, and the payment providers available through our checkout system.
Q: Is shopping and payment information secure?
A: Yes. Net Orbit uses secure checkout technologies and trusted payment processing providers to help protect payment information during transactions. We do not intentionally retain complete credit or debit card details on our own systems where payment information is processed by third-party payment providers.
Q: What currency are your prices shown in?
A: Prices displayed on the Net Orbit website are generally shown in United States Dollars (USD).
Customer Support
Q: How can I contact Net Orbit?
A: You can contact our customer support team through the Contact Us page on our website or by emailing support@netorbit.shop.
Q: When is your customer support team available?
A: Our regular customer support hours are:
Monday – Friday: 9:00 AM – 5:00 PM (GMT−5)
Our team is unavailable for regular administrative support on weekends.
Q: How quickly will I receive a response?
A: We generally aim to respond to customer inquiries within 24 business hours. More detailed requests may occasionally require up to 48 business hours for proper review.
Still Have a Question?
If you couldn't find the information you're looking for, don't hesitate to get in touch.
Whether you need help choosing a networking product, have a question about an order, need assistance with shipping, or want clarification about our policies, the Net Orbit support team is here to help.
Email: support@netorbit.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT−5)
Business Address: 398 Dabney St, Tallulah, LA 71282, USA